At Bonjourbash, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you received, we offer a straightforward returns policy to ensure a hassle-free experience.

  1. Eligibility for Returns
    • We accept returns within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  2. Non-returnable Items
    • Some items cannot be returned for hygiene reasons, such as pet food, opened toys, and certain grooming products. If your item is non-returnable, this will be clearly stated on the product page.
  3. Return Process
    • To start the return process, please contact our customer service team at service@bonjourbash.com with your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with the necessary return instructions.
    • You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
  4. Refunds
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If your return is approved, a refund will be processed to your original payment method. Please note that depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.
  5. Exchanges
    • If you wish to exchange an item for a different size, color, or product, please follow the same process as the return and place a new order for the desired item. Exchanges are not processed automatically.
  6. Damaged or Defective Items
    • If you received a damaged or defective item, please contact us immediately at service@bonjourbash.com with your order number and photos of the damaged product. We will provide you with a replacement or full refund.

We strive to make our returns process as easy as possible and want you to be completely happy with your purchases. If you have any questions, feel free to reach out to our customer support team.